Zappos company

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Zappos Company
The Zappos Company’s reputation is entirely built on its reputable customer care services and their dedication providing the best customer care experience to millions of its customers globally.Feedback from customers and the way the Zappos company handles the feedback forms the basis on which the success of the company has been founded in the last decade or so. Zappos prides itself as the provider of the best customer care experience in the world. Their core values were developed to revolve around excellent customer care services, and the employees are recruited with that in mind.The company does not take the usual stance on its customer care services, and the employees are not rated based on sales made. Instead, the employees’ performance in terms of responding to feedback is based on other metrics. These parameters include net promoter score, personal emotional connection, and personal service levels.
The net promoter score is not unique to Zappos, and many companies track their employees’ scores. In this metric, the employee’s score is determined by the likelihood of the customer recommending the company’s services to a relative or friend. The feedback on this score is obtained via a survey form that customers are typically asked to fill after completing their transactions. The customers are required to rate the service received, either good or bad. The form has been adjusted to encourage hone…